Upon successful collection of payment, we will process your order and inform you when it is ready for collection.

Orders via self collection will be prepared by the next working day. We will send you a message via Email or Whatssap when your order is ready for collection. Please provide a mobile number for this purpose upon check out.

Our retail warehouse store address for self collection is:

41 Jln Pemimpin, #02-01D, Kong Beng Industrial Building, Singapore 577186.

Our opening hours are:
Open Monday to Friday, 10 AM to 5:30 PM. Closed weekends and public holidays. Call 80331329 before visiting.

*Please state your Order Details at our counter*

We offer competitive rates that $3.99, and we provide free shipping for orders above $60.

We strive to process all orders as soon as possible, and it takes about 2-7 business days for us to process your order. Once your order is processed, we will send you an email with your tracking information.

We do offer Local Delivery/Pickup Options.

新加坡订单满 45 美元免运费。

它将在 2~7 个工作日内发货。

对于给您带来的不便，我们深表歉意。如果您的包裹到达时缺少物品、物品不正确或物品有任何损坏，请立即发送电子邮件至 info@playthecandle.com 注意：请附上您的装箱单和任何损坏的照片。

Thank you for considering our online store for your shopping needs.

We accept a variety of payment options for your convenience: Visa, Mastercard, American Express, Google Pay, Apple Pay, PayPal, Shop Pay, and Atome.

Thank you again for choosing our online store.

We apologize for the inconvenience you have experienced. If your package arrived missing an item, with incorrect items, or with any damage to the items, email us right away at playthecandle@gmail.com Note: Please include photos of your packing slip and any damage.

如果您的订单尚未发货或未在打包过程中，您可以在 30 分钟内编辑或取消订单。如果您有任何其他问题，请发送电子邮件至 info@playthecandle.com。

注意：如果您购买后已过去 7 天，很遗憾我们无法为您提供退款或换货。要获得退货资格，您的商品必须未使用且与您收到时的状态相同。它也必须在原包装中。

注意：如果产品在前 7 天内有缺陷，或者由于我们的错误导致退货，我们将承担所有运费。买方负责所有其他退货的往返运费。

它不包括

1. 由于人为错误、误用、不当行为造成的任何损失

2. 产品上的划痕、凹痕或任何其他机械痕迹

3.电池退化

4、易损件易磨损

注意：对于保修服务，您在此同意，一旦产品开箱并使用该物品，由于保修激活和卫生原因，不再接受退货/退款选项。